At Agmeni Online, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund Policy to understand the terms and conditions regarding returns and refunds.
1. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it.
- It must be returned in the original packaging.
- The return request must be made within 30 days of the original purchase date.
Certain types of goods, such as perishable items, customized products, or items marked as final sale, are not eligible for returns.
2. Return Process
To initiate a return:
- Contact us at [insert customer service email or phone number] with your order number and details of the product you wish to return.
- Once your return is approved, we will provide you with a return shipping label or instructions on how to send the item back to us.
- Ship the item using the provided label or your own shipping method, making sure to include the original order information.
Note: The customer is responsible for return shipping costs unless the product was defective or incorrect due to our error.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
4. Late or Missing Refunds
If you haven’t received a refund after the specified period:
- Check your bank or payment method again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [insert customer service email].
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [insert customer service email] to arrange the exchange.
6. Non-Refundable Items
Certain items are exempt from being returned:
- Gift cards
- Downloadable software products
- Items marked as final sale
7. Contact Information
If you have any questions about our Refund Policy, please contact us at support@agmeni.online.